Posts Tagged ‘Conflict Resolution’

How Leaders Diffuse High Emotions

I settled into my American Airlines aisle seat, cracked open my book, and hoped for the space of an empty middle seat on the long Atlanta to LA flight. About five minutes before takeoff, I heard a woman’s voice yelling ‘we paid 65 bucks for seats further back and you have me sitting here, in… Read More…

5 Conflict Resolution Strategies for Leaders

COMPETITIVE EDGE OR WEAKNESS FLASHPOINT Differences will either be your greatest advantage or they will be your greatest weakness. Leaders brave enough to hire people who come from a variety of experiences, motivations, and work styles enjoy multi-faceted solutions to challenges, higher levels of creativity, and a dynamic tension that encourages people to do their… Read More…

7 Quick Tips to Influence People from “Problem Think” to “Solution Think”

I had dinner the other night with a business executive who was talking about the difficulties of managing her sales people. In fact, both she and they were having so many discussions about overwhelming workloads, undesirable territories, and intra-staff conflict that their daily business focus was tipping much more to conversations about internal issues than… Read More…

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